Frequently Asked Questions
Everything you need to know about shopping with The Source AV.
What is your return policy for high-end audio equipment?
We offer a 30-day return policy on most items. Products must be in original, mint condition with all packaging and accessories included. Some specialized or custom-order items may be subject to a restocking fee.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any import duties or taxes.
Are the products sold on your site covered by a warranty?
Absolutely. As an authorized dealer for all brands we carry, every product comes with a full manufacturer's warranty. We can also assist you in coordinating repairs or service with the manufacturer if needed.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For high-value purchases, we also offer financing options through select partners.
Can I get a consultation for a custom home theater setup?
Yes, our experts are available for personalized consultations. You can contact our support team via phone or email to discuss your specific audio-visual needs and receive a tailored recommendation.