Returns & Exchanges
At The Source AV, we want you to be fully satisfied with your high-fidelity audio and video equipment. If your purchase doesn't meet your expectations, we offer a 30-day return window for most products in their original, showroom-quality condition.
Initiate Your Request
Contact our support team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the item in its original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.
Ship to The Source AV
Affix your shipping label and clearly write the RMA number on the outer shipping box before sending it to our designated service center.
Inspection and Refund
Once our technicians verify the equipment's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing